Privacy Policy

This Privacy Policy explains how True Blue Casino generally handles personal information when players visit the website, create or use an account, contact support or use related services. It also explains the choices available to players about their information and marketing preferences.

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About this Privacy Policy

True Blue Casino respects the privacy of players and aims to handle personal information responsibly. This policy is written in general terms for players in Australia. It describes the types of information an online casino website may collect, the reasons that information may be used, how it may be shared and the choices available to players.

In this article

Personal information means information that identifies a person or could reasonably be connected with that person. It may be provided directly by a player, created through account activity or collected automatically when the website and its features are used. The information handled will depend on how a player uses the website, the services requested and the requirements that apply to the account.

Some information may be needed before an account can be opened, verified or used for particular services. This can include information needed to confirm identity, process transactions, protect the account or meet legal and compliance obligations. If necessary information is not provided, some website features or services may not be available.

This policy should be read together with the website's other applicable terms, notices and responsible gambling information. Privacy practices may be reviewed from time to time to reflect changes to services, technology or applicable requirements. The version published on the website will apply to information handled under this policy.

Where consent is requested for a particular use of personal information, a player may choose whether to provide that consent unless the information is necessary for account operation, security, verification, transaction processing or another required purpose. Consent can usually be withdrawn for future marketing communications, as explained below.

Information a casino website may handle

The categories below describe information that an online casino website may typically collect or receive. Not every category will apply to every player, and the information requested may vary depending on the service or activity involved.

Account and contact details

This may include a player's name, date of birth, residential or contact details, login information, account preferences and communications with customer support. It may also include information submitted when a player registers, updates an account, requests assistance or communicates about a transaction or website feature.

Identity and verification information

To help confirm identity, eligibility and account ownership, the website may handle verification documents and related information. This may include information from identity documents, proof of address, images or other material supplied for verification. Verification information may be checked using internal processes or suitable third-party service providers.

Payment and transaction records

The website may handle information about deposits, withdrawals, account balances, payment methods, transaction dates, amounts and transaction status. Payment providers may process payment details under their own privacy terms. The casino website may receive enough information to confirm and manage a transaction without necessarily receiving or storing all payment credentials.

Device, usage and cookie data

When the website is used, technical information may be collected, such as an IP address, browser type, device type, operating system, language, time zone, pages viewed, referring website, approximate location and dates or times of access. Information about gameplay, account activity, errors and interactions with website features may also be recorded to operate, secure and improve the service.

Information from other sources

Information may be received from payment providers, identity verification services, fraud prevention services, technical providers or other parties where this is necessary for account administration, security or a transaction. Information may also be generated when a player communicates with support or uses a link, promotion or service connected with the website.

How information is used, shared and protected

Personal information is handled for purposes connected with providing and administering the website and its services. These purposes can include creating and maintaining an account, processing account activity, supporting players, communicating important service information and keeping website features working as intended.

Running, maintaining and, where appropriate, personalising the account and website experience.
Processing deposits, withdrawals and other account transactions.
Checking identity, age, account ownership and eligibility where required.
Detecting, preventing and investigating fraud, misuse, suspicious activity and security incidents.
Providing customer support, responding to questions and resolving complaints or technical issues.
Sending service messages about accounts, transactions, security, changes or other necessary matters.
Understanding how the website is used so that performance, usability and security can be improved.
Meeting legal, compliance, record-keeping and other obligations that apply to online gambling services.
Managing responsible gambling processes and helping protect the safety and integrity of the website.

Information may be shared with selected service providers when they need it to perform services connected with the website. These providers may support payment processing, identity and document checks, fraud prevention, information technology, hosting, communications, customer support, analytics or security. Providers should handle information only for relevant purposes and in accordance with appropriate privacy and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected wrongdoing; respond to a valid legal or official request; or support a business change involving the website. Information will not be used for unrelated purposes unless permitted by applicable requirements or a player has provided appropriate consent.

Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, account security processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee complete security, so players should use a unique password, keep login details confidential and contact support promptly if unusual account activity is noticed.

Some records must be kept for a period required by law even after an account is closed. Information may also need to be retained for legitimate record-keeping, security, dispute resolution, transaction review or account administration purposes. When information is no longer required, reasonable steps may be taken to delete it, anonymise it or securely dispose of it, subject to any continuing obligations.

Cookies, marketing and your privacy rights

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. They can help remember settings, keep sessions working, support security, understand website usage and improve performance. Some cookies may be necessary for account functions, while others may support analytics, preferences or relevant communications.

Players can manage or restrict cookies through their browser settings. Browser controls may allow a player to delete existing cookies, ask before accepting new cookies or allow cookies only from selected websites. Blocking or deleting cookies may affect how parts of the website work, including account access or other features.

Marketing communications

Where permitted and where a player has agreed to receive them, marketing communications may include information about website features, offers, events or other relevant updates. Service and security messages are separate from marketing and may still be sent when necessary for the account, website security or a requested transaction.

A player can withdraw consent to marketing communications at any time by using an unsubscribe option included in a message, changing available communication preferences or contacting privacy support. Allowing reasonable time for a request to take effect may be necessary. Withdrawing marketing consent does not normally affect processing required to operate an account, complete transactions, protect the website or meet legal obligations.

Exercising your data rights

Players may contact support@truebluecasino-online.win to ask to access the personal information held about them, correct information that is inaccurate or incomplete, request deletion of their data, or withdraw consent to marketing. These requests may be made separately or together. A request should include enough information to identify the relevant account and clearly explain what is being requested.

Requests will be considered and handled in accordance with applicable privacy requirements. For security, reasonable steps may be taken to verify the identity of the person making a request before information is provided or account data is changed. Verification helps prevent personal information from being disclosed to an unauthorised person.

In some circumstances, access, correction or deletion may be limited, delayed or refused where information must be retained, where responding could affect another person's privacy, where a request cannot be verified or where another lawful exception applies. If deletion is not possible because records must be kept, the information will be retained only as required or reasonably necessary for the relevant purpose.

Questions and privacy concerns

Questions, concerns or privacy requests can be directed to support@truebluecasino-online.win. Players should contact support as soon as possible if they believe their information is incorrect, their account has been accessed without permission, their data has been mishandled or their privacy choices have not been applied.

When contacting support, players should avoid sending unnecessary sensitive information in an initial message. The request will be reviewed using the information available, and any appropriate identity checks or next steps will be explained. This policy does not limit any privacy rights or complaint options that may be available under applicable Australian requirements.