Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use True Blue Casino. Please read them carefully before creating an account, depositing funds or playing any games.

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1. About these Terms

These Terms & Conditions form a legal agreement between you and True Blue Casino in relation to your use of the website, your player account and any related services. By accessing the website, registering an account, making a deposit or using any game or other service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

In this article

Additional rules may apply to particular games, promotions, payment methods or services. Those rules will be made available on the relevant page or at the relevant time. Any additional rules form part of these Terms & Conditions. If there is an inconsistency between these terms and a specific promotional or product rule, the specific rule will generally apply to the relevant promotion or product.

You are responsible for reading the current version of these terms before using the website. True Blue Casino may update, replace or amend these terms from time to time. Changes may be made to reflect operational requirements, changes to technology, legal obligations or updates to the services. The latest version published on the website will apply from the date it is posted, unless a different commencement date is stated.

You must use the website only for lawful purposes.
You must provide accurate and current information when registering and whenever your details change.
You must follow all instructions, rules and notices displayed on the website.
You must not use the website if doing so would breach the laws that apply to you.
You must not permit another person to use your account or access your account credentials.

2. Eligibility and Player Accounts

You must be at least 18 years old to use True Blue Casino. You must also be legally permitted to participate in online gambling in the place where you are located. It is your responsibility to check the laws that apply to you before registering or playing. We may refuse access where online gambling is not permitted or where we cannot lawfully provide a service.

You may be required to create a player account before using certain services. During registration, you must provide complete, accurate and truthful information. We may request documents or other information to verify your identity, age, address, payment method or source of funds. Verification checks may be required before an account can be fully activated or before certain transactions can be processed.

Each player may have only one account unless we expressly allow otherwise. Accounts must be created and used by the person whose name and details are registered. You must keep your username, password and other account information confidential. If you believe that someone else has accessed your account, you must stop using it and notify us through the contact options available on the website.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the issue was not caused by your failure to protect your credentials. We will not ask you to disclose your password through an unsolicited message. You should use a strong, unique password and avoid accessing your account on devices or networks that you do not trust.

You must not create an account using a false name, another person’s identity or misleading information.
You must not open an account on behalf of another person.
You must not sell, transfer, share or otherwise make your account available to another person.
You must not create additional accounts to avoid account controls, restrictions or responsible gambling settings.
You must promptly update information that becomes inaccurate or out of date.

3. Deposits, Games, Withdrawals and Promotions

Deposits and funds

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not use a payment method belonging to another person without appropriate permission. Available payment methods, processing conditions and any applicable fees will be shown on the website or during the relevant transaction. A deposit may be subject to verification, review or rejection where required for security, legal or operational reasons.

You must not deposit funds for the purpose of causing a payment provider, financial institution or other party to make an unauthorised payment or to obtain funds unlawfully. We may investigate transactions that appear unusual, incorrect or inconsistent with the information associated with your account. If a transaction is reversed, declined or disputed, you remain responsible for any resulting amount properly owed.

Games and wagers

You may only place wagers using funds available in your player account. A wager is accepted when it is recorded by our systems, subject to the rules of the relevant game and any applicable technical checks. You should review your selections and stake before confirming a wager. Once accepted, a wager generally cannot be cancelled unless the relevant game rules or applicable law provide otherwise.

Game outcomes are determined according to the rules of the relevant game and the operation of the applicable gaming system. In the event of an apparent error, interruption or discrepancy, we may review the relevant records and take reasonable steps to correct the issue. Where a wager or result is affected by a clear technical or recording error, it may be voided or adjusted in accordance with the applicable rules and legal requirements.

Withdrawals and account balances

Withdrawal requests may be subject to identity checks, account checks, transaction reviews and any requirements that apply to the payment method. We may return funds through an approved method and may ask for further information before processing a request. You should ensure that your account details and payment information are accurate.

If your account shows a balance as a result of an obvious error, a failed transaction, fraud or another unlawful activity, we may correct the balance and take appropriate action. You must not attempt to use or withdraw funds that you know, or reasonably should know, do not belong to you.

Promotions and bonuses

Promotions, bonuses and other offers are subject to the specific terms displayed with the offer. These terms may include eligibility requirements, qualifying deposits, game restrictions, expiry periods, wagering requirements, maximum conversion amounts and other conditions. You should read the applicable offer terms before participating.

Unless the relevant offer terms state otherwise, only one promotion may apply to a particular transaction or account. We may withdraw or amend an offer where there is an error, suspected misuse, technical issue or legal reason. Promotional benefits must not be obtained through duplicate accounts, collusion, automated play or any other dishonest or abusive conduct.

4. Responsible Gambling, Privacy and Security

Gambling should be treated as entertainment, not as a way to make money or resolve financial difficulties. You should only gamble with money you can afford to lose and should set personal limits on the time and money you spend. Never chase losses, gamble with borrowed money or continue playing because you believe a win is due.

Tools and information may be available to help you manage your play. These can include deposit limits, session controls, time reminders, account breaks and self-exclusion options. The availability and operation of a particular tool may depend on the service and the requirements that apply to it. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling-help or health service.

You must not use True Blue Casino while impaired by alcohol, drugs or any other substance that may affect your judgement. You must also prevent children and other unauthorised people from accessing your account or device. Online gambling is not suitable for anyone under 18.

Personal information is handled in accordance with the Privacy Policy published on the website. We may collect and use information needed to provide services, process transactions, verify identity, maintain security, comply with legal obligations and manage the player relationship. This may include information about your account, device, activity, payments and communications.

We use reasonable security measures designed to protect the website, player accounts and information. No online service can guarantee complete security or uninterrupted availability. You are responsible for using suitable devices, keeping software up to date and protecting your login details.

5. Suspension, Liability and General Legal Terms

We may restrict, suspend or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity is fraudulent or unlawful, a payment has been reversed, a security risk exists, or a responsible gambling measure requires action. We may also restrict access where required by law or by a competent authority. Where appropriate, we may request information before deciding what action to take.

If an account is closed, any remaining balance will be dealt with in accordance with applicable law, these terms and the circumstances of the closure. Funds connected with fraud, unlawful conduct, a payment dispute or a breach of these terms may be withheld or reviewed where permitted. Closing an account does not remove obligations that arose before closure.

The website and its services may occasionally be unavailable because of maintenance, updates, telecommunications problems, equipment failure, third-party services or events outside reasonable control. We do not guarantee that the website will always be available, error-free or compatible with every device. You should not rely on the website as a substitute for independent financial, legal, medical or gambling-support advice.

To the extent permitted by law, True Blue Casino is not responsible for loss caused by your misuse of the website, your failure to protect account details, unauthorised access resulting from your actions, problems with your device or network, or circumstances outside reasonable control. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited.

Questions and complaints

If you have a question or believe there has been an issue with your account, transaction, wager or service, please use the support or contact options displayed on the website. Provide enough information for the matter to be reviewed, but do not send your password or other unnecessary security information. We may ask for further details to verify your identity and investigate the matter.

We aim to consider complaints fairly and in a reasonable time. The review process may involve checking account records, payment information, game data and relevant communications. If the matter cannot be resolved through the available internal process, information about any further review or dispute pathway will be provided where applicable.

Applicable law

These terms are intended to operate consistently with the laws and regulatory requirements that apply to the services and to you. If a court or competent authority finds that part of these terms is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Your statutory rights are not affected by these terms.